He doesn't have anything on the bosses. He's he. That's all it takes.

I've begun to reframe my thinking about this whole thing, and I'm leaning towards the view that management has shifted Norm to the half-a-job because they recognize that he can't handle more without exploding.

Meanwhile, my own engines are starting to rev up slowly again after a couple of weeks of deer-in-the-headlights overwhelm, so I'd say that yesterday's counseling session was one very well-spent hour.